Privacy Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

Advanced Solutions Service LLC ("Pro Install Service," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website at https://proinstall-service.com/.

1. Information We Collect

Personal Information

We collect information that you provide directly to us when you:

• Request a quote or consultation
• Schedule an installation service
• Contact us via phone, email, or text message
• Fill out forms on our website

This information may include:

• Name
• Phone number
• Email address
• Service address
• Service preferences and requirements

Automatically Collected Information

When you visit our website, we automatically collect certain information through:

• Google Analytics — for website usage statistics
• Meta Pixel — for website performance analysis

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our installation services
• Process and complete service requests
• Send service confirmations and updates
• Respond to your comments, questions, and requests
• Send you technical notices and support messages
• Communicate about your orders and appointments
• Comply with legal obligations

4. Information Sharing and Disclosure

We DO NOT sell, trade, or otherwise transfer your personal information to third parties.

We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations, court orders, or legal processes
• To protect our rights, property, or safety, or that of others
• In connection with a business transaction (merger, acquisition, or sale of assets)

5. Payment Information

We accept payments via Square and cash. When you pay by card through Square:

• Your payment is processed securely by Square
• We do not store your credit card information
• Square’s privacy policy governs their collection and use of your payment information

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of SMS communications
• Lodge a complaint with a supervisory authority

8. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell your information)
• The right to non-discrimination for exercising your privacy rights

9. Service Areas

We provide services in California and New York. This privacy policy applies to all customers in our service areas.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Information